Terms & Conditions
For standard bookings, a non-refundable deposit of 30% per person is required. All bookings will be confirmed by Orion Trek & Yalla Yalla Team in writing to the lead passenger along with confirmation of balance payment details. All our tours are subject to availability and we reserve the right to return your deposit or payment and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.
The tour balance for all bookings will be direct debited from the payment details given at the time of booking 60 days prior to the departure date of the tour (90 days prior to the departure tours). If the booking date is within the 60-day period, it is subject to full payment. Payment can be made by debit cards and all major credit cards, excluding American Express. All documents will be sent to the email address of the Lead Passenger only. If there is a failure to complete the payment, Orion Trek & Yalla Yalla Team reserves the right to cancel the reservation. We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.
For travel show and exhibition bookings a non-refundable deposit of lower than £60 per person may be required. Bookings made at the shows are subject to confirmation by Orion Trek & Yalla Yalla within 15 days.
If you are booking for more than one person, as the Lead Passenger, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or its authorized agent if any changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
Each Client must take out adequate and suitable travel insurance in order to take part in a tour organised by us and this is a condition of your contract with us. Clients are wholly responsible for arranging their own insurance. Orion Trek & Yalla Yalla reserves the right to request a copy of their insurance policy and/or a receipt showing payment of the premium. Evidence of such insurances must be produced to Orion Trek & Yalla Yalla guide on request and normally on day one of your trip. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive.
A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons, as well as any additional coverage per your personal needs and preferences.
You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, injury, repatriation, evacuation expenses, curtailment and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the passenger. Orion Trek & Yalla Yalla will not accept responsibility for, and in no event shall be liable for loss or damage of valuables or other articles left at public spaces or facilities used by Orion Trek & Yalla Yalla such as hotels, vessels, expedition vehicles, or any other mode of transportation. Losses due to ordinary wear and tear or acts of God are not reimbursable.
Clients making their insurance arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities they will be undertaking during their tour and are solely responsible to cover any belonging taken on tour.
We reserve the right to cancel the booking, without any liability for refunds, of any customer who cannot satisfy us that they have purchased suitable travel insurance in accordance with this clause. Furthermore, if you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Yalla Yalla Adventures reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 42 days before departure, except for Force Majeure, Low Bookings (minimum 4 pax in group tours) or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, Yalla Yalla Adventures will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard (does not cover the flight ticket or any other item which is not related with the tour operator Yalla Yalla Adventures). No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.
We do not accept liability for any loss, damage or expense resulting from war or terrorist activities threatened or actual, riot or civil unrest, industrial action threatened or actual, weather conditions, fire, flood, drought, closures, unforeseen alterations to public transport schedules, rescheduling of aircraft or boats, epidemic or outbreaks of illness or any other event outside our control which either delays or extends or reduces the trip, causes cancellation, or compels a change in the trip arrangements before or after departure (“Force Majeure”).
Yalla Yalla’s aim is to operate all tours as advertised accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. Travel Talk reserves the right at any time to cancel or change any of the facilities, accommodations, services or prices described in our brochure or online and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made, without compensation to the Client and accepts no liability to the Client whatsoever for costs or loss of enjoyment as a result of these changes. Where a major change is made prior to departure, the Client will have the choice of either: accepting another tour of equivalent or superior standard; or a choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or cancelling the tour and obtaining a full refund. The definition of the “major change” is a change that is reasonably required but will depend on the individual tour and circumstances.
All changes, amendments or additions must be confirmed prior to 60 days of the departure date to avoid cancellation or amendment fees. New Clients may be added to a booking based on the current deal online.
a) Name and Tour Date changes requested within;
60-30 days of departure will incur an amendment fee of $25 per person;
14 days of departure will be made at the sole discretion of Yalla Yalla Adventures.
b) Tour Destination changes requested within;
60-30 days of departure will incur an amendment fee of £35 per person;
29 days of departure will be made at the sole discretion of Yalla Yalla Adventures.
Tour Bookings with flight/s included; if amended within the balance payment period (90-0 days prior to departure) flight fee is non-refundable.
For the bookings modified with an amendment fee (modified less than 60 days to original departure date) no refund would be possible for the price difference.
We can arrange pre- and post-tour accommodation for most of our tours. If you haven’t booked pre or post accommodation while booking your tour, you may contact us for assistance. All extra accommodation costs must be paid in advance no less than one week prior to the tour departure by the Client. Unpaid accommodation less than 7 days prior to departure will be considered cancelled.
Most of our tours don't include airport transfers, please make sure to check “Airport Transfer” information in the “Inclusions” section of every tour’s page. In case you booked a seperate arrival or departure transfer You must inform our call centre of your flight details (date of flight, flight number, arrival time and name of travellers) 10 days prior to your arrival for the confirmed arrangement of your transfer. You will be picked up by a Orion Trek or Yalla Yalla representative holding a Yalla Yalla Adventures sign at the airport. Airport transfer/s are only available if stated under the “Inclusions” section of your selected tour.
The tour price and the local payment include:
All accommodation as listed in the Tour Inclusions Section
All transport listed in the Tour Inclusions Section
Sight-seeing and meals as listed in the Tour Inclusions Section
The services of a group leader as described in the Tour Inclusions Section
The number of bags and luggage allowance may vary depending on your flight and the capacity of the private transport, destination, date, please check details with our customer service.
The tour price and the local payment do not include:
Flights, excess baggage, visas, insurance, extra meals and drinks, items of personal nature, entrance fees, tips, port taxes & fuel supplements, departure taxes, optional activities and all the other services not stated in the ‘Inclusions’ sections of this brochure or online.
Solo passengers have a few options while booking a tour. All prices are based on double, twin or triple share occupancy. Solo passengers not wishing to pay a single supplement will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. The single supplement need only be paid if a room to oneself is requested and is additional to the tour fee. Single rooms are not available forsome festival tours and on most sailing tours; all rooms are on a shared double, twin, triple and quadruple occupancy.
Should a Client fail to join a tour, joins the tour after departure, or leave the tour prior to completion, no refund will be made.
If any member of your party is prevented from travelling, that person may transfer their place to another suitable person (introduced by you and satisfying all the conditions applicable to the holiday) or change to an alternative date provided that written notice is given in advance. A “suitable person” is one who has completed the booking form, presented travel insurance, obtained approval to travel from us and the transferee agrees to these Booking Conditions and all other terms of the contract between us. Please refer to Section 4: “Changes by the Client” for further details.
Cancellation by the Client: If you are unable to find a replacement, cancellation charges as set out in the terms will apply. Otherwise, no refunds will be given for Clients not travelling or for unused services.
Special offers and discounts can only be applied at the time of booking and cannot be retrospectively added at a later date, regardless of any later changes made to the original booking. Additional terms & conditions can be added during special campaigns and are solely valid for the specific campaign they refer to. Please see the Yalla Yalla Adventures web site for particular conditions applicable to each offer. In all cases only one discount can apply to a Yalla Yalla Tour booking. When two or more offers can apply to a booking in all cases only the discount offering the highest saving to the booking will be applied.
All Clients must determine themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the Company’s brochures. Clients aged 65 or above are required to complete our Tour Suitability Form, and where considered necessary, due to participation requirements, we will be happy to provide the tour on a private basis (supplements apply) or offer tailor-made holiday arrangements. No unaccompanied minors (i.e. those under 18 years of age) can be accepted on tours operated by us, however children of 16 or more may travel provided that they are accompanied by a parent or a guardian who accepts full responsibility for them and subject, in all cases, to our ultimate discretion. You agree to accept the authority and decisions of our employees, tour leaders, and agents whilst on tour with us. If in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and we will not be liable to pay any compensation whatsoever to such Client.
You must clearly state all your dietary requirements at the time of booking. Although many of our tours accommodate vegetarians and vegans, we cannot guarantee that special dietary requirements can be met and we cannot take responsibility for any such requirements not being fulfilled.
If you have a medical condition or require special arrangements that may affect your trip, we ask that you inform us in writing at the time of booking. If we cannot reasonably accommodate your particular needs we may decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your trip.
It is Client’s responsibility to obtain any visas, passports, health certificates or other travel documentation required. It remains the Client’s responsibility to ensure that these documents are in order and meet any additional costs incurred as a result of failure to comply with such requirements.
For all tours visa support documents provided by Yalla Yalla Adventures are only to assist with the visa application & are not valid for travel.
Any agent through whom you make a booking will communicate information from us to you and vice versa. We are not responsible for any failure by your agent to do this properly or in good time, nor for any advice given to you by your agent that did not originate from us.
Dates, itineraries and prices are valid from the most relevant edition of the website & the time of printing our brochure in May 2018 until 31 December 2019. Yalla Yalla Adventures reserves the right to change any of the facilities, services, prices & accommodations, itineraries or vehicles described in the brochure or online without being liable for compensation or refund.
We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
Some of the services which make up your holiday are provided by independent or third-party suppliers. These suppliers maybe small family or community-based operators offering transportation including by boat or jeep to rural villages, sailing trips or other who operate with the necessary licences and permits according to local law. The services they provide come with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available on request from us. Yalla Yalla Adventures accepts no responsibility for any services including optional activities, which are not a part of the tour package.
Group tours are led by a Yalla Yalla tour leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the tour. Should a passenger fail to comply with a decision made by the group leader or interfere with the safety or well-being of the group, the group leader may order the Client to leave the tour immediately, with no right to any refund (please see Your Liability to Us). All passengers must comply at all times with the local laws, customs, and foreign exchange and drug regulations of all countries visited, as well as our responsible travel guidelines.
We cannot be held responsible for the actions or behaviour of other tour members, guests or individuals who have no connection with your booking arrangements or with us.
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. You will not be permitted to embark or continue on the trip if your mental or physical condition is, in the reasonable opinion of any representative of Yalla Yalla Adventures, such as to render you incapable of caring for yourself, or where you become objectionable to other passengers, or you become a hazard to yourself or other passengers. We will not be responsible for expenses resulting in you being precluded from completing the trip for any reason, nor will we refund you any part of your trip cost. In all cases we will notify you of the reasons why we have taken this action. We will have no obligation to arrange for your return to the point of the trip departure if your condition manifests itself after the trip departure. If the trip involves travel by air, the captain of your aircraft can refuse to allow you to fly on the aircraft if he believes that you could be dangerous or disruptive to other passengers on the flight.
Further, you will be liable to reimburse us for any expenses whatsoever that we incur as a result of such behaviour. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
You agree to indemnify us in full against all losses (direct and indirect and howsoever caused) arising from any third-party actions taken against us for loss or damage caused by you or arising from your participation on the trip.
The Client consents to Travel Talk using images taken of the Client during the tour or shared on Yalla Yalla Adventures social media accounts for advertising and promotional purposes in any media we choose. The Client grants Yalla Yalla Adventures a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Where you experience a delay, which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but may not pay for them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.
You may reach us for any feedback or complaints at info@yallayallaadventures.com or call us on +212 (528) 82-48-98.
In the event of any dissatisfaction with any service provided by Yalla Yalla Adventures, you must report it immediately to the Trip Leader so that action can be taken to remedy the problem. Failure to notify the Trip Leader of any problem immediately may prejudice Yalla Yalla Adventures and may result in your ability to claim compensation from us being extinguished or reduced. Any complaint made to Yalla Yalla Adventures following the conclusion of the trip should be made in writing within 28 days of completion of the trip. In the event that You do not notify us in writing within 28 days, Yalla Yalla Adventures’s ability to investigate the complaint may be prejudiced and may extinguish your claim.
In order to process your booking, Yalla Yalla Adventures need to collect certain personal details from you, please read our Privacy Policy for detailed information. These details will usually include the names and addresses of party members, credit/debit or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements.We must pass some information on to the relevant suppliers of your travel arrangements (hotels, transport companies etc.). Such suppliers may be outside continental Europe if your holiday is to take place or involve suppliers outside these countries. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Yalla Yalla Adventures will only deal with the personal information you give to Yalla Yalla Adventures as detailed in our Privacy Policy unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures only after your given consent. If you wish to opt-out of our newsletter, you can click on the link in any of our mails, or reach us at info@yallayallaadventures.com.
When the Client submits the review form, they accept that the feedback and all rights therein, become the sole property of Yalla Yalla Adventures and that Yalla Yalla Adventures shall have the right to make it available to the public on this website and for any purpose and in any media (including for advertising or other commercial use).
